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Return Policy

Return Policy

All Products sold at Bathroom X are made to order, all orders are irrevocable due to manufacturing process. Please choose carefully as refunds are not normally provided where you have changed your mind, made a wrong selection or found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

You are entitled to choose a refund or exchange if the item has a major problem. This is when the item:

  • Has a problem that would have stopped someone from purchasing the item if they had known about it
  • Is unsafe
  • Is significantly different from the sample or description
  • Doesn't do what we said it would, or what you have asked for and cannot be easily fixed

How Can We Help?

  • Sales
  • Project pricing
  • Product presentation
  • Showroom appointments
  • Architectural specifications

Simply fill in the form and we'll be in touch with you shortly.